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Check-In Date: Nights: Adults: Children: Promo Code:

 
*Enter your desired package's promo code in designated box!

American Automobile Association: AAA
American Association of Retired Persons: AARP
Government: GOVT

Ninkasi Mancation Package: MAN
Oregon Wine Package: WINE
Bed & Breakfast Package: BNB
New Year’s Eve: NY2

Modern Elegance Spa & Salon Package: SPA
Date Night Package: DATE
Pampered Pooch Package: PET
Shop. Dine. Stay: SHOP


Survey Form

All fields with an (*) are required fields

Event Arrival Date: (MM/DD/YYYY)    Event Departure Date: (MM/DD/YYYY)   
Evaluated By: *    Company/Organization Name: *   
Mailing Address:
City:   
State:       Zip:   
Phone Number:       Email Address: *

01. How would you Rate your function on an overall basis?
       Excellent     Good     Fair     Poor
02. How effectively did our Sales / Catering / Banquet Department assist you in achieving the goals for your meeting?
       Excellent     Good     Fair     Poor
03. Did the Sales/Catering Department plan and arrange your event to your satisfaction?
       Yes     No
   Comments:
04. Before your event, started did a Banquet representative introduce him/herself to you?
       Yes     No
05. Was the appropriate signage posted for your event?
        Yes     No
06. Did you experience a problem during your event?
      Yes     No
 

If yes, please explain:
07. If you experienced a problem, how would you rate the staff's response in finding a solution?
      Excellent     Good     Fair     Poor
08. Please rate the following that are applicable for your event:
  
Meeting Room Set-up      Excellent     Good     Fair     Poor
Meeting Room Condition      Excellent     Good     Fair     Poor
Air Conditioning / Heat      Excellent    Good      Fair     Poor
Audiovisual Equipment      Excellent     Good     Fair     Poor
Lighting      Excellent     Good     Fair     Poor
Beverage Service      Excellent     Good     Fair     Poor
Food Quality     Excellent     Good      Fair     Poor
Overall Service     Excellent     Good      Fair     Poor
Value for Price Paid     Excellent     Good      Fair     Poor
Cleanliness of Meeting Room     Excellent     Good      Fair     Poor
Guest Room     Excellent     Good      Fair     Poor
Check-In     Excellent     Good      Fair     Poor
Check Out     Excellent     Good      Fair     Poor
Billing     Excellent     Good      Fair     Poor
Overall Hotel Condition     Excellent     Good      Fair     Poor
09. If sleeping rooms were used, were the reservations processed properly?
        Yes     No
   Comments:
10. If you plan another function, would you return to our Hotel?
        Yes     No
   Comments:
11. Please indicate those staff members who were especially helpful during your event:
  
12. May we be of assistance for any future meetings?
        Yes     No
13. Additional Comments if any...
  



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Valley River Inn | 1000 Valley River Way
Eugene Oregon 97401 | (800) 543-8266 | Eugene Tel:(541) 743-1000 | Eugene Fax: (541) 683-5121

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